Refund policy
Return and Refund Policy of holistecosmetics.com
Our website is provided by:
The Oresund Way AB, Stora Varvsgatan 24C C / O, Liga Rozukalne, 2111 Malmö, Sweden.
Contact email: hello@holistecosmetics.se
Right of withdrawal
As a European consumer, you have the right to withdraw from a contract within 14 days, without giving any reason.
Exercising your right of withdrawal
To withdraw from a contract, you must inform us of your decision. This can be done by contacting us via hello@holistecosmetics.se. Make sure to do this before the withdrawal period ends.
Withdrawal period
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for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods;
Effects of withdrawal
If you withdraw from a contract, we will reimburse you for products. However, any additional costs such as delivery will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction. You will not incur any costs or fees for this reimbursement.
On the purchase of physical goods
You must return the goods to us no later than 14 days after notifying us of your decision to withdraw from the purchase.
Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
You will bear the costs of returning the goods.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case the item is defective, damaged or you received the wrong item, please hello@holistecosmetics.se, indicating the defect and reason for return.
Contact
hello@holistecosmetics.se